Returns and Destruction Services

At CPG Logistics, we manage returns to ensure that all costs and waste is minimised. To achieve this, we undertake root cause analysis on any return so that we can understand why the goods were returned.

This informative approach ensures that CPG Logistics, as a company, is always learning and adapting to limit these situations.

We know that returns can often be a complicated and timely process for companies, this is why we have ensured that organising for goods to be returned can be easily requested either through our online system or our dedicated customer service teams.

We have effective recalls and withdrawal processes in place for managing more specific and complex goods, such as pharmaceutical marketing materials, product and devices.

Trained technicians within our technical service centre are on hand to perform specific checks on a range of goods, providing refurbishment, inspection and remedial rework on returns to ensure that all products re-entering the supply chain comply with client requirements and quality standards.