To provide a proactive approach to ensuring CPG customer’s deliveries are packed to a high quality and dispatched in accordance to meet customer expectation.
To keep the Warehouse Foreman fully briefed of all major developments, including the timely escalation of issues, which require their support and/or intervention whilst providing solutions to issues.
To work closely with departmental colleagues to enable effective communication throughout the Operations team and the business.
To ensure company procedures are being adhered to at all times.
To support, coach, mentor and motivate your direct line individuals to ensure they have all the necessary information and training required for personal development.
To take responsibility and ownership of your accounts and the management of your team.
Be a natural escalation point for your team.
To proactivity escalate any concerns over process or procedure to your line manager.
Awareness of H&S, Fire Drill and First Aid policies.
Customer feedback awareness, and to ensure that items logged, investigated, and are escalated appropriately.
Adhering to CPG quality processes (PID – Process Instructions Documents) and advising of any changes required.
To undertake such other duties as the management may from time to time reasonably require.
Your core skills:
Competent IT user experienced in using standard MS office tools and CPG business applications including CPG’s SAP system.
Excellent written and verbal communication skills.
Ability to communicate information clearly and concisely to individuals, adapting communication style, amount and format based upon the level of seniority and/or understanding of the audience.
Proven ability to organise team workload and delegate as appropriate.
Desire to motivate, support, mentor and train individuals and teams.
Take ownership of issues and suggest solutions as well as query resolution and logging
About you: qualifications and experience
Minimum 2 years’ experience leading and managing a team of staff
Either a qualification in leadership / management or relevant experience
In return we offer you the following:
Competitive salary
Company sick pay
Holiday allowance 22 days plus bank holidays
Access to exclusive employee benefit allowance including discounted gym membership/dental/optical/wellbeing therapies
Death in service benefit
Pension scheme
Cycle to work scheme
Employee Assistance Programme
On-site parking
Salary starting £23,850 per annum
Working hours are 38 hours per week Monday to Friday.
CPG Logistics is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK.
This position will be subject to a basic Disclosures and Barring Service Check.
If you have the right attitude and want to work in a growing and progressive company, please send us your CV.
Any other duties as requested by your supervisor/manager
What we look for in a Customer Service Specialist
GCSE level C or equivalent in both English and Maths preferred
Good level of accuracy and data entry skills
A team worker with a flexible approach, can-do attitude
Competent IT user of MS office tools
Good verbal and written communication skills
In return we offer you the following:
Holiday allowance 22 days plus bank holidays
Access to exclusive employee benefit allowance including discounted gym membership/dental/optical/wellbeing therapies
Death in service benefit
Pension scheme
Cycle to work scheme
Employee Assistance Programme
Opportunity for career progression
On-site parking
Salary £19,500
Working hours are 37.5 hours per week Monday to Friday.
CPG Logistics is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK.
This position will be subject to a basic Disclosures and Barring Service Check.
If you have the right attitude and want to work in a growing and progressive company, please send us your CV.
This role is office based where you will play a pivotal role in import and export. Your enthusiasm and willing to learn will make you an important addition to the team and support for the Senior Operations team. Your focus will be to execute accurate customs documents and supportive documents to remain fully compliant with Customs & Compliance requirements.
Your key responsibilities (including but not limited to):
Check Import Customs documents and supportive documents (from international suppliers) for accuracy and ensure that they are corrected in case of errors.
Complete Import processes using customs company system, such as:
Daily checks (familiar with warehouse removals and Import declarations).
Bonded receipts and oversee Bonded warehouse activities ensuring the data is completed correctly within set time frames.
Run Import invoicing and stock reconciliation between inventory and customs systems
Plan and process import shipments – when required – using freight providers and couriers.
Request transport quotes.
Plan and process Export shipments using freight providers and couriers.
Provide export clearance instructions.
Request transport quotes
Create shipping invoices.
Chase up for updates on shipments, obtain POD’s, etc.
Pre-costing, check and approval of freight invoices.
Export customs compliance – request and check proof of export supporting documents.
Your core skills:
General understanding of import/export processes.
Knowledge of CHIEF/CDS – desirable.
Ability to communicate information clearly and concisely to individuals, adapting communication style, amount and format based upon the level of seniority and/or understanding of the audience.
Good organisational skills and able to manage a range of varying tasks across a wide client base with excellent attention to detail.
To be a team player who is flexible with the ability for maintaining focus on achieving the required objectives and to show resilience and take personal
Good level of IT literacy, Microsoft Office (Power Point, Excel, Word, Outlook), SAP knowledge an advantage. Ability to learn different IT packages as required including bespoke inhouse systems.
Salary £19,500
Working hours are 37.5 hours per week Monday to Friday.
CPG Logistics is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK.
This position will be subject to a basic Disclosures and Barring Service Check.
If you have the right attitude and want to work in a growing and progressive company, please send us your CV.
This role is office based where you will play a pivotal role in transport. Your enthusiasm and willing to learn will make you an important addition to the team and support for the Senior Operations team.
Your key responsibilities (including but not limited to):
Booking UK deliveries direct with Customer.
Booking transport with 3rd party Logistics ( via Portals where required ).
Updating job details in SAP and also Customer Service Smartsheets.
Provide Quotes / Costing jobs / running weekly and monthly invoicing including reports.
POD checks and chasing.
Customer bookings via Portals including Amazon shipping label creation.
Manage delivery issue and query escalation.
Liaise effectively with all CPG departments to meet shipping dates.
Knowledge of Dangerous Goods useful.
Management of workload around booking cut offs and carrier collection times in a flexible way to be able to accommodate urgent requests.
Your core skills:
General understanding of import/export processes.
Ability to communicate information clearly and concisely to individuals, adapting communication style, amount and format based upon the level of seniority and/or understanding of the audience.
Good organisational skills and able to manage a range of varying tasks across a wide client base with excellent attention to detail.
To be a team player who is flexible with the ability for maintaining focus on achieving the required objectives and to show resilience and take personal
Good level of IT literacy, Microsoft Office (Power Point, Excel, Word, Outlook), SAP knowledge an advantage. Ability to learn different IT packages as required including bespoke inhouse systems.
Salary £19,500
Working hours are 37.5 hours per week Monday to Friday.
CPG Logistics is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK.
This position will be subject to a basic Disclosures and Barring Service Check.
If you have the right attitude and want to work in a growing and progressive company, please send us your CV.
