News and Blog

Our recent survey of healthcare professionals who use Medisa aimed to find out the areas they feel are currently lacking in information provision and support.

According to our survey results, the top 10 areas are:

• Alcohol Drugs
• Allergy
• General Practice
• Immunology/Vaccination
• Mental Health

Managing recalls and withdrawals can often be a challenging task for our clients. Did you know that Pharmisa has a Recalls and Withdrawals (RAW) feature?

The functionality provides a robust, systems driven approach to managing a recall/withdrawal efficiently and compliantly while maintaining visibility down to individual respondent level.

Our extensive list of accreditations matched with high-standard facilities enables us to provide a comprehensive range of production and co-packing services for all clients, including more specialist sectors such as pharmaceutical, healthcare and cosmetics.

Did you know that in the last 12 months, CPG’s production facility assembled in excess of:

• 2,000,000 labelled bottles
• 8,000 gift sets
• 210,000 shelf ready packs
• 10,000 contact lens bank kits

Medisa.com is a cost-effective channel to distribute existing marketing materials to healthcare professionals and/or patients within the UK.

The ordering site offers an easy, compliant way for pharmaceutical and healthcare companies to provide physical and digital items at the point of interest.

With the current limitations on representatives seeing healthcare professionals face to face it is important to find ways to still engage with customers and meet their need for information.

Both Pharmisa and Medisa can help provide alternative ways to reach healthcare professionals with information and resources.

Representatives can be set up to send orders directly to healthcare professionals via Pharmisa. Additional details can be printed on the delivery note to include any specific information which needs to accompany the order.

Our annual ABPI training took place on Tuesday 27th April.

Provided by Compliance Hub, the training enables us to keep up to date with the changes in the ABPI Code of Practice to ensure both our Pharmisa and Medisa services remain compliant. The training not only provides our teams with an understanding of the code of practice and how it affects our business but also an understanding of how it impacts our customers.

Our membership to Compliance Hub’s Agency Recognition and Training Scheme continues to demonstrate our focus on compliance and commitment to complying with the codes of practice that affect our customers.

We are very pleased to announce that Medisa has reached another milestone and now has over 50,000 registered users.

Medisa provides a range of online ordering options for healthcare professionals (HCPs), patients and carers to order information and resources when they need them. The ordering sites offer an easy, compliant way for pharmaceutical and healthcare companies to provide information at the point of interest.

The two main ordering options are Medisa.com and incorporated Medisa sites. Medisa.com is used by a range of organisations as a cost-effective way to provide information online to HCPs and/or patients within the UK.

We are continuing to make improvements to our systems to help international deliveries. The latest amendments are in relation to the commodity codes and country of origin which have now become mandatory fields on the Delivery Advice Notification for materials shipped outside the UK.

We will be closed on Friday 2nd April and Monday 5th April for Easter holidays.

We are pleased to announce the HMRC has awarded CPG with a bonded warehouse status. Our bonded warehouses enable customers to store imported goods, with the advantage of customs duties payment only being applied when the goods are released from bond. Port-centric to both Portsmouth and Southampton, our location reduces both time and costs for our customers when importing and exporting goods.

Our Authorised Economic Operator (AEO) and bonded status demonstrate the physical and technical security measures we have in place at CPG to ensure the international supply chain is secure. 

As we have reached the end of the transition period for Brexit (31st December 2020), we wanted to remind you that if you have materials to distribute outside the UK, please contact the CPG Customer Service team who will assist with details of any new requirements.

To prevent any shipping delays, please ensure that your Customer Service Team have record of your EORI number, chosen Incoterms and that all of your inventory has a commodity code, accurate item value and country of origin.

In light of the ongoing developments of Coronavirus (COVID-19) we would like to update you on the steps we have taken to ensure CPG can provide services to you on a continued basis. Protecting the health of our employees is of utmost importance to us whilst focusing on providing ordering and delivery services along with other related activities for our customers.

1. Social and safe distancing is maintained at all times and thermal imaging cameras have been installed

2. All working areas have been adjusted to comply with the new measures

3. Hygiene routines have been implemented throughout our offices and warehousing facilities

4. All our warehouses continue to operate and we have the capacity to support additional workload

Please see below CPG Goods in opening times during the Christmas holidays:

• Wednesday 23rd December – normal operating hours 08.00-16.00
• Thursday 24th December – 08.00-14.00
• Friday 25th December – closed
• Monday 28th December – closed
• Tuesday 29th December – normal operating hours 08.00-16.00
• Wednesday 30th December – normal operating hours 08.00-16.00
• Thursday 31th December – 08.00-14.00
• Friday 1st January – closed

We are pleased to announce that CPG continues to be a member of the Hampshire Chamber of Commerce for the fifth consecutive year.

Hampshire Chamber of Commerce is a membership organisation that helps promote local business through various media channels and also offers business support and advice.

We are very excited to announce the launch of the Medisa Services website.

Since 2004 the range of direct to customer services provided by Medisa has developed and it continues to be a growing part of CPG’s business.

www.medisa-services.com details the range of services offered, from online ordering sites and quick order forms, through to campaign management and literature fulfilment.

We provide easy to use, compliant and cost-effective solutions to deliver information and resources to target audiences, whether they are healthcare professionals, patients, veterinary staff or opticians.

The scope of services is broad, with a focus on meeting customer demand for information whilst supporting brand teams achieve their sales and marketing objectives.

In recent years the traditional marketing model has changed with a shift towards digital channels. The way that healthcare professionals and patients interact with healthcare providers and access content has changed and we have also evolved to meet these changing needs.

Call us today on 01329 245783 to find out more about our services or email laura.dsouza@medisa.com

In preparation for the Brexit deadline, we are continuing to make improvements to our systems to avoid any disruptions in services for our customers.

The latest changes include additional fields on the Delivery advice notification (DAN) form on Pharmisa to capture the commodity code (which Pharmisa will validate) and country of origin.

Last week CPG joined in with the World’s Biggest Coffee Morning for Macmillan Cancer Support.

This year we organised tuck shops with sweet and savoury treats, had fun with games such as “Guess how many sprinkles are on the Colin the caterpillar cake” and football competitions, whilst ensuring social distancing and COVID-19 compliance.

Thank you to everyone who took part and donated money, helping us raise £301. Well done!

CPG are constantly evaluating the packaging options available to ensure the least impact to the environment whilst continuing to use packaging that will protect the materials we store and ship.

On a bi-annual basis our packaging focus group reviews the existing packaging, what is new to the market, cost implications as well as the level of protection for the goods.

A few updated from our recent review features include:

• We only purchase packaging from FSC approved producers (The FSC system allows businesses and consumers to identify, purchase and use wood, paper and other forest products made with materials from well-managed forests and/or recycled sources)

Have you got an immediate co-packing requirement to support your Christmas activity? Why not contact CPG Logistics to see how we can help.

CPG Logistics provide a range of services that support finished and semi-finished products. CPG’s facilities are operated by fully trained GMP teams and we have the experience and accreditations to deliver high quality solutions at competitive prices.

Call us today on 01329 245 600 and we will be happy to discuss your requirements.

The recent months have affected the workshops LGFB normally run, which help boost the physical and emotional well-being of people undergoing cancer treatment.

To help raise funds for this charity so that they can continue providing support to patients in other ways during this time, CPG joined the LGFB August fundraiser and raised an amazing £1,892.

Thank you to everyone who joined in.

We are very excited to announce that Medisa.com has a brand-new look. Apart from the new layout, we have added new features to improve the site experience.

New features include:

• Log in directly from the home page
• ‘My account’ enabling users to update their account details including their email address, specialist interests and password
• PIN feature to add materials to favourites, making the ordering process even quicker