News and Blog

At CPG we understand that excellent customer service is the cornerstone of any successful business. That’s why we have a dedicated Customer Service team committed to providing exceptional support for our customers.

With an average length of service of 9 years, our Customer Service teams are comprised of knowledgeable individuals who have years of experience within the industry, dedicated to delivering timely, effective solutions that exceed our customers’ expectations.

The Extended Producer Responsibility (EPR) is a new piece of UK legislation introduced at the beginning of 2023, requiring businesses to change the way they collect and report data on the packaging they handle and to take responsibility for the disposal and recycling of their packaging at the end of its life cycle.

We are still in the process of assessing the impact that this regulation will have and the cost implications on the packaging we use on behalf of our customers.

Did you know that both Pharmisa and Medisa can help provide alternative ways to reach healthcare professionals with information and resources?

In Pharmisa, representatives can be set up to send orders directly to healthcare professionals. Additional details can be printed on the delivery note to include any specific information which needs to accompany the order.

Managing recalls and withdrawals can often be a challenging task for our clients. Did you know that Pharmisa has a Recalls and Withdrawals (RAW) feature?

The functionality provides a robust, systems driven approach to managing a recall/withdrawal efficiently and compliantly while maintaining visibility down to individual respondent level.

The accreditations we hold coupled with our high quality facilities enable us to provide production and co-packing services for all clients, including more specialist sectors such as pharmaceutical, healthcare and cosmetics. We recognise that our clients require different solutions for their products, so in order to meet these needs, we offer a wide range of services such as:

• Labelling
• Price dot stickering
• Tamper sealing
• Shrink wrapping
• Barcode labelling
• Kitting and reworking
• Personalisation and customisation

Our annual ABPI training took place on 21st February.

Provided by Compliance Hub, the training enables us to keep up to date with the changes in the ABPI Code of Practice to ensure both our Pharmisa and Medisa services remain compliant. The training not only provides our teams with an understanding of the code of practice and how it affects our business, but also an understanding of how it impacts our customers.

Over the past three decades we have worked with numerous pharmaceutical, healthcare, animal health and nutrition clients enabling us to develop extensive knowledge and expertise in these areas.

We always seek to fully understand our client’s needs, the regulatory controls and often challenges they face when marketing pharmaceutical and healthcare products.

Systems are fundamental to our operation, driving business efficiency and customer experience which have been designed in line with the pharmaceutical industry requirements.

HCPs and patients look to a variety of different sources to find the information they need and it’s so important that our site provides it in an easy and convenient way.

With over 56,000 registered users, Medisa.com is continuing to grow and is regarded as a trusted source for healthcare information and resources.

After placing an order on Medisa.com users have the option to complete a short survey. The results help us to ensure we are providing an excellent level of service and also to identify any areas which can be improved.

Medisa.com is a cost-effective channel to distribute existing marketing materials to healthcare professionals and/or patients within the UK. The ordering site offers an easy, compliant way for pharmaceutical and healthcare companies to provide physical and digital assets at the point of interest.

With over 55,000 registered users, Medisa is a trusted site through which HCPs and patients can order information when they need it.

The changing environment which we live in has seen an accelerated shift for a number of retailers and organisations adapting to an e-commerce approach. Over recent months we have continued to develop our fulfilment operation to integrate seamlessly with clients’ e-commerce sites, pick/packing and delivering orders across the UK and Europe.

Orders placed on a client ordering system or e-commerce site are electronically interfaced to CPG, to pick, pack and despatch the order. Delivery may be to a retailer or directly to the end customer.

Have you started planning your activity for Christmas or have you got an immediate requirement? Why not contact CPG Logistics to see how we can help.

CPG Logistics provide a range of services that support finished and semi-finished products.

We are pleased to announce that CPG continues to be a member of the Hampshire Chamber of Commerce for the seventh consecutive year.

We are delighted to announce that CPG have joined Treeapp committing to planting 30 trees a month. The Treeapp is the largest platform for eco-conscious brands demonstrating our commitment to sustainability.

By planting trees with Treeapp, we are having a direct environmental and social impact around the globe. While Treeapp plants in regions that are in desperate need of more trees such as Brazil or Indonesia, they also focus on planting activities in some of the poorest regions around the world to benefit indigenous farmers and local communities with revenues from tree planting.