CPG Newsletter
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Medisa receives positive feedback
November 2021
HCPs and patients look to a variety of different sources to find the resources they need and it’s so important that our site provides information in an easy and convenient way.
With over 53,000 registered users, Medisa.com is continuing to grow and is regarded as a trusted source for healthcare information and resources.
We are delighted with the recent feedback from our users on different elements of our service, from the look and feel of the website and ease of finding information, to the speed of delivery and quality of how orders are packed.
We received positive feedback from 89% of our customers on the ease of using Medisa.com and from 95% of our customers in relation to how their order was packed and the speed from order to delivery.
With the growing use of Medisa.com by HCPs and patients, if you have any products or materials that you would like added to Medisa.com, please contact us on 01329 245 600.
Hampshire Chamber of Commerce
November 2021
We are pleased to announce that CPG continues to be a member of the Hampshire Chamber of Commerce for the sixth consecutive year.
Hampshire Chamber of Commerce is a membership organisation that helps promote local business through various media channels and also offers business support and advice.
Where do healthcare professionals look for information and resources?
September 2021
So where do healthcare professionals look for information and resources? It’s the question all our clients want to know to make sure their information is accessible and meeting the needs of their customers.
Our recent survey of healthcare professionals who use Medisa helped to shed some light on this. There isn’t just one place they look for information and resources, HCPs look to a variety of credible and relevant sources from the NHS website, pharmaceutical/healthcare company websites, face to face or virtual meetings, events and also Medisa.
With over 50,000 registered healthcare professionals and patient users, Medisa is established as a trusted online source which healthcare professionals and patients can access to request the information they need.
If you have information and resources which you want to make available online contact Laura D’Souza on 01329 245600 to find out how Medisa can help.
E-commerce order fulfilment
September 2021
The changing environment which we live in has seen an accelerated shift for a number of retailers and organisations adapting to an e-commerce approach. Over recent months we have continued to develop our fulfilment operation to integrate seamlessly with clients’ e-commerce sites, pick/packing and delivering orders across the UK and Europe.
Orders placed on a client ordering system or e-commerce site are electronically interfaced to CPG, to pick, pack and despatch the order. Delivery may be to a retailer or directly to the end customer.
Clients retain visibility of the order status through daily despatch confirmation files and tracking information. Stock files are generated to update stock levels on our clients ordering system or e-commerce site, to ensure that only available stock displays. For the end customer, a despatch confirmation email and delivery texts provide even greater visibility on the status of their delivery.
For more information, please contact us on 01329 245 600.
What resources do healthcare professionals and patients need?
July/August 2021
Our survey completed by healthcare professionals who use Medisa helped us to find out what materials and support items HCPs need for themselves and their patients.
For HCPs, the top three types of materials and support items they would you like easy access to are:
- Medicines/drug information
- Online training tools and e-details
- Demonstration devices and training aids
HCPs feel that the following materials would benefit patients:
- Support items e.g. injection diaries, sharps bins, training aids
- Online patient educational tools
- Medicines/drug information
Help us to meet healthcare professionals’ and patients’ needs.
If you have information and resources which you want to make available online, contact Laura D’Souza on 01329 245600 to find out how Medisa can help.
List your digital assets on pharmisa
July/August 2021
With the recent growth in digital and virtual engagement between representatives and healthcare professionals, having digital resources available online is even more important.
Did you know that Pharmisa provides a materials management and ordering system not only for printed materials, but also for digital assets?
Whether materials are physically or electronically stored, the same systems and controls are in place to ensure only certified materials are allocated to the specified contact groups.
The ordering process for digital items is simple. When a digital item is ordered, it is available for download from the order confirmation page, as well as ‘manage my orders’ page. An email is also sent with a link to access the digital item from Pharmisa.
For more information, please contact the Customer Service Team on 01329 245 600.
Top 10 healthcare areas needing more information and support
June 2021
Our recent survey of healthcare professionals who use Medisa aimed to find out the areas they feel are currently lacking in information provision and support.
According to our survey results, the top 10 areas are:
- Alcohol Drugs
- Allergy
- General Practice
- Immunology/Vaccination
- Mental Health
- Respiratory
- Sexual Health
- Travel Health
- Weight Management
- Women’s Health
Help us to meet healthcare professionals’ and patients’ needs.
If you have information and resources for any of these key healthcare areas which you want to make available online directly to HCPs and/or patients, contact Laura D’Souza on 01329 245600 to find out how Medisa can help.
Managing recalls and withdrawals
June 2021
Managing recalls and withdrawals can often be a challenging task for our clients. Did you know that Pharmisa has a Recalls and Withdrawals (RAW) feature?
The functionality provides a robust, systems driven approach to managing a recall/withdrawal efficiently and compliantly while maintaining visibility down to individual respondent level.
A comprehensive range of reports provide a complete audit trail of respondent declarations, status of each recall/withdrawal as well as declared versus returned quantities for the full count and check service.
If you would like to discuss this new feature in more detail, please contact your Customer Service Team.
CPG’s Production Facility
May 2021
Our extensive list of accreditations matched with high-standard facilities enables us to provide a comprehensive range of production and co-packing services for all clients, including more specialist sectors such as pharmaceutical, healthcare and cosmetics.
Did you know that in the last 12 months, CPG’s production facility assembled in excess of:
- 2,000,000 labelled bottles
- 8,000 gift sets
- 210,000 shelf ready packs
- 10,000 contact lens bank kits
Our facilities include:
- 4,000 square meters of dedicated production and assembly areas
- ISO 9001:2015 & ISO 13485:2016 compliant
- Operating to Good Manufacturing Practice (GMP) standards by fully GMP trained teams
- Segregated manufacturing areas based on project requirements
- Temperature controlled between 15°C – 25°C and humidity monitored
- Equipment including Adpak and Ladypack shrink wrap machines as well as offline labelling capability
If you would like more information on CPG’s production facilities and services, please contact us on 01329 245 600.
Medisa.com – An alternative channel to provide resources to HCPs and patients
May 2021
Medisa.com is a cost-effective channel to distribute existing marketing materials to healthcare professionals and/or patients within the UK.
The ordering site offers an easy, compliant way for pharmaceutical and healthcare companies to provide physical and digital items at the point of interest.
Get in touch today and we can discuss how to integrate the channel into your current activity and migrate customers over to ordering online.
For more information, please contact laura.d’souza@medisa.com.
Send orders directly to healthcare professionals
April 2021
With the current limitations on representatives seeing healthcare professionals face to face it is important to find ways to still engage with customers and meet their need for information.
Both Pharmisa and Medisa can help provide alternative ways to reach healthcare professionals with information and resources.
Representatives can be set up to send orders directly to healthcare professionals via Pharmisa. Additional details can be printed on the delivery note to include any specific information which needs to accompany the order.
Alternatively, healthcare professionals can be directed to
Medisa.com to place orders for themselves. Medisa reporting includes workplace address details to ensure you retain full visibility of which healthcare facilities request your information.
For more information, please do not hesitate to contact us.
ABPI Training
April 2021
Our annual ABPI training took place on Tuesday 27th April.
Provided by Compliance Hub, the training enables us to keep up to date with the changes in the ABPI Code of Practice to ensure both our Pharmisa and Medisa services remain compliant. The training not only provides our teams with an understanding of the code of practice and how it affects our business but also an understanding of how it impacts our customers.
Our membership to Compliance Hub’s Agency Recognition and Training Scheme continues to demonstrate our focus on compliance and commitment to complying with the codes of practice that affect our customers.
Medisa reaches 50,000 registered users
March 2021
We are very pleased to announce that Medisa has reached another milestone and now has over 50,000 registered users.
Medisa provides a range of online ordering options for healthcare professionals (HCPs), patients and carers to order information and resources when they need them. The ordering sites offer an easy, compliant way for pharmaceutical and healthcare companies to provide information at the point of interest.
The two main ordering options are Medisa.com and incorporated Medisa sites. Medisa.com is used by a range of organisations as a cost-effective way to provide information online to HCPs and/or patients within the UK.
Incorporated Medisa sites are bespoke web ordering sites created specifically for individual clients, an easy way to provide an ordering element to an existing website, tailored according to client requirements.
During 2020 we launched our re-designed Medisa sites with a new look, improved features and we are now collecting information about our users such as job roles and specialist interest areas.
If you would like more information on the range of Medisa services, please visit www.medisa-services.com.
DAN improvements to facilitate international shipping
March 2021
We are continuing to make improvements to our systems to help international deliveries. The latest amendments are in relation to the commodity codes and country of origin which have now become mandatory fields on the Delivery Advice Notification for materials shipped outside the UK.
For international shipments, is also very important the item value which is the cost of the individual item or pack, is correct.
For more information, please contact your Customer Service Team.
Easter bank holiday
March 2021
We will be closed on Friday 2nd April and Monday 5th April for Easter holidays.
If you or any of your contacts have a requirement that might be impacted by our closure, please contact 01329 245600.
CPG awarded bonded warehouse status
January 2021
We are pleased to announce the HMRC has awarded CPG with a bonded warehouse status. Our bonded warehouses enable customers to store imported goods, with the advantage of customs duties payment only being applied when the goods are released from bond. Port-centric to both Portsmouth and Southampton, our location reduces both time and costs for our customers when importing and exporting goods.
Our Authorised Economic Operator (AEO) and bonded status demonstrate the physical and technical security measures we have in place at CPG to ensure the international supply chain is secure.
As an Authorised Economic Operator, consignments travel through cross borders with fewer checks and minimum delay, in a safer and more secure environment. AEO status is internationally recognised and as a company we have demonstrated that customs controls and procedures are conducted efficiently and compliantly.
As the transition period for the United Kingdom exiting from the European Union has now ended, we wanted to reassure you of the standards and accreditations we have in place to ensure our customers can continue to operate on a successful international basis.
brexit
January 2021
As we have reached the end of the transition period for Brexit (31st December 2020), we wanted to remind you that if you have materials to distribute outside the UK, please contact the CPG Customer Service team who will assist with details of any new requirements.
To prevent any shipping delays, please ensure that your Customer Service Team have record of your EORI number, chosen Incoterms and that all of your inventory has a commodity code, accurate item value and country of origin.
Please rest assured that we are doing everything we can to support in making this transition as smooth as possible.
