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CPG Newsletter

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Top 10 healthcare areas needing more information and support 

June 2021

Our recent survey of healthcare professionals who use Medisa aimed to find out the areas they feel are currently lacking in information provision and support.

According to our survey results, the top 10 areas are:

  • Alcohol Drugs
  • Allergy
  • General Practice
  • Immunology/Vaccination
  • Mental Health
  • Respiratory
  • Sexual Health
  • Travel Health
  • Weight Management
  • Women’s Health

Help us to meet healthcare professionals’ and patients’ needs.

If you have information and resources for any of these key healthcare areas which you want to make available online directly to HCPs and/or patients, contact Laura D’Souza on 01329 245600 to find out how Medisa can help.

Managing recalls and withdrawals

June 2021

Managing recalls and withdrawals can often be a challenging task for our clients. Did you know that Pharmisa has a Recalls and Withdrawals (RAW) feature?

The functionality provides a robust, systems driven approach to managing a recall/withdrawal efficiently and compliantly while maintaining visibility down to individual respondent level.

A comprehensive range of reports provide a complete audit trail of respondent declarations, status of each recall/withdrawal as well as declared versus returned quantities for the full count and check service.

If you would like to discuss this new feature in more detail, please contact your Customer Service Team.

CPG’s Production Facility 

May 2021

Our extensive list of accreditations matched with high-standard facilities enables us to provide a comprehensive range of production and co-packing services for all clients, including more specialist sectors such as pharmaceutical, healthcare and cosmetics.

Did you know that in the last 12 months, CPG’s production facility assembled in excess of:

  • 2,000,000 labelled bottles
  • 8,000 gift sets
  • 210,000 shelf ready packs
  • 10,000 contact lens bank kits

Our facilities include:

  • 4,000 square meters of dedicated production and assembly areas
  • ISO 9001:2015 & ISO 13485:2016 compliant
  • Operating to Good Manufacturing Practice (GMP) standards by fully GMP trained teams
  • Segregated manufacturing areas based on project requirements
  • Temperature controlled between 15°C – 25°C and humidity monitored
  • Equipment including Adpak and Ladypack shrink wrap machines as well as offline labelling capability

If you would like more information on CPG’s production facilities and services, please contact us on 01329 245 600. – An alternative channel to provide resources to HCPs and patients  

May 2021 is a cost-effective channel to distribute existing marketing materials to healthcare professionals and/or patients within the UK.

The ordering site offers an easy, compliant way for pharmaceutical and healthcare companies to provide physical and digital items at the point of interest.

Get in touch today and we can discuss how to integrate the channel into your current activity and migrate customers over to ordering online.

For more information, please contact laura.d’

Send orders directly to healthcare professionals 

April 2021

With the current limitations on representatives seeing healthcare professionals face to face it is important to find ways to still engage with customers and meet their need for information.

Both Pharmisa and Medisa can help provide alternative ways to reach healthcare professionals with information and resources.

Representatives can be set up to send orders directly to healthcare professionals via Pharmisa. Additional details can be printed on the delivery note to include any specific information which needs to accompany the order.

Alternatively, healthcare professionals can be directed to to place orders for themselves. Medisa reporting includes workplace address details to ensure you retain full visibility of which healthcare facilities request your information.

For more information, please do not hesitate to contact us.

ABPI Training 

April 2021

Our annual ABPI training took place on Tuesday 27th April.

Provided by Compliance Hub, the training enables us to keep up to date with the changes in the ABPI Code of Practice to ensure both our Pharmisa and Medisa services remain compliant. The training not only provides our teams with an understanding of the code of practice and how it affects our business but also an understanding of how it impacts our customers.

Our membership to Compliance Hub’s Agency Recognition and Training Scheme continues to demonstrate our focus on compliance and commitment to complying with the codes of practice that affect our customers.

Medisa reaches 50,000 registered users 

March 2021

We are very pleased to announce that Medisa has reached another milestone and now has over 50,000 registered users.

Medisa provides a range of online ordering options for healthcare professionals (HCPs), patients and carers to order information and resources when they need them. The ordering sites offer an easy, compliant way for pharmaceutical and healthcare companies to provide information at the point of interest.

The two main ordering options are and incorporated Medisa sites. is used by a range of organisations as a cost-effective way to provide information online to HCPs and/or patients within the UK.

Incorporated Medisa sites are bespoke web ordering sites created specifically for individual clients, an easy way to provide an ordering element to an existing website, tailored according to client requirements.

During 2020 we launched our re-designed Medisa sites with a new look, improved features and we are now collecting information about our users such as job roles and specialist interest areas.

If you would like more information on the range of Medisa services, please visit

DAN improvements to facilitate international shipping 

March 2021

We are continuing to make improvements to our systems to help international deliveries. The latest amendments are in relation to the commodity codes and country of origin which have now become mandatory fields on the Delivery Advice Notification for materials shipped outside the UK.

For international shipments, is also very important the item value which is the cost of the individual item or pack, is correct.

For more information, please contact your Customer Service Team.

Easter bank holiday 

March 2021

We will be closed on Friday 2nd April and Monday 5th April for Easter holidays.

If you or any of your contacts have a requirement that might be impacted by our closure, please contact 01329 245600.

CPG awarded bonded warehouse status  

January 2021

We are pleased to announce the HMRC has awarded CPG with a bonded warehouse status. Our bonded warehouses enable customers to store imported goods, with the advantage of customs duties payment only being applied when the goods are released from bond. Port-centric to both Portsmouth and Southampton, our location reduces both time and costs for our customers when importing and exporting goods.

Our Authorised Economic Operator (AEO) and bonded status demonstrate the physical and technical security measures we have in place at CPG to ensure the international supply chain is secure. 

As an Authorised Economic Operator, consignments travel through cross borders with fewer checks and minimum delay, in a safer and more secure environment. AEO status is internationally recognised and as a company we have demonstrated that customs controls and procedures are conducted efficiently and compliantly.

As the transition period for the United Kingdom exiting from the European Union has now ended, we wanted to reassure you of the standards and accreditations we have in place to ensure our customers can continue to operate on a successful international basis. 


January 2021

As we have reached the end of the transition period for Brexit (31st December 2020), we wanted to remind you that if you have materials to distribute outside the UK, please contact the CPG Customer Service team who will assist with details of any new requirements.

To prevent any shipping delays, please ensure that your Customer Service Team have record of your EORI number, chosen Incoterms and that all of your inventory has a commodity code, accurate item value and country of origin.

Please rest assured that we are doing everything we can to support in making this transition as smooth as possible.

CPG update – coronavirus (covid-19) 

November 2020

In light of the ongoing developments of Coronavirus (COVID-19) we would like to update you on the steps we have taken to ensure CPG can provide services to you on a continued basis. Protecting the health of our employees is of utmost importance to us whilst focusing on providing ordering and delivery services along with other related activities for our customers.

1. Social and safe distancing is maintained at all times and thermal imaging cameras have been installed

2. All working areas have been adjusted to comply with the new measures

3. Hygiene routines have been implemented throughout our offices and warehousing facilities

4. All our warehouses continue to operate and we have the capacity to support additional workload

5. For sales teams using Pharmisa, the system can accommodate orders to be placed and delivered directly to an individual. This feature enables sales teams to continue to provide information and support items to those who need it

6. We provide alternative channels to reach healthcare professionals, patients and veterinary staff with information and resources through our Medisa channels. If you are looking for different ways in which to meet customer demand, please contact Laura D’Souza.

If you anticipate any changes to your business needs or if you have any concerns regarding your upcoming activity, please contact your Customer service team.

CPG Christmas Goods In Opening Times 

November 2020

Please see below CPG Goods in opening times during the Christmas holidays:

  • Wednesday 23rd December – normal operating hours 08.00-16.00
  • Thursday 24th December – 08.00-14.00
  • Friday 25th December – closed
  • Monday 28th December – closed
  • Tuesday 29th December – normal operating hours 08.00-16.00
  • Wednesday 30th December – normal operating hours 08.00-16.00
  • Thursday 31th December – 08.00-14.00
  • Friday 1st January – closed

Hampshire chamber of commerce 

November 2020

We are pleased to announce that CPG continues to be a member of the Hampshire Chamber of Commerce for the fifth consecutive year.

Hampshire Chamber of Commerce is a membership organisation that helps promote local business through various media channels and also offers business support and advice.

Medisa services website

October 2020

We are very excited to announce the launch of the Medisa Services website.

Since 2004 the range of direct to customer services provided by Medisa has developed and it continues to be a growing part of CPG’s business. details the range of services offered, from online ordering sites and quick order forms, through to campaign management and literature fulfilment.

We provide easy to use, compliant and cost-effective solutions to deliver information and resources to target audiences, whether they are healthcare professionals, patients, veterinary staff or opticians.

The scope of services is broad, with a focus on meeting customer demand for information whilst supporting brand teams achieve their sales and marketing objectives.

In recent years the traditional marketing model has changed with a shift towards digital channels. The way that healthcare professionals and patients interact with healthcare providers and access content has changed and we have also evolved to meet these changing needs.

Call us today on 01329 245783 to find out more about our services or email

Preparing for Brexit 

October 2020

In preparation for the Brexit deadline, we are continuing to make improvements to our systems to avoid any disruptions in services for our customers.

The latest changes include additional fields on the Delivery advice notification (DAN) form on Pharmisa to capture the commodity code (which Pharmisa will validate) and country of origin.

These fields are not mandatory as they are only required for materials shipped outside the UK.

For more information on how CPG is preparing for Brexit, please contact your Customer Service Team.

World’s biggest coffee morning

October 2020

Last week CPG joined in with the World’s Biggest Coffee Morning for Macmillan Cancer Support.

This year we organised tuck shops with sweet and savoury treats, had fun with games such as “Guess how many sprinkles are on the Colin the caterpillar cake” and football competitions, whilst ensuring social distancing and COVID-19 compliance.

Thank you to everyone who took part and donated money, helping us raise £301. Well done!

CPG packaging update and waste reduction initiatives

September 2020 

CPG are constantly evaluating the packaging options available to ensure the least impact to the environment whilst continuing to use packaging that will protect the materials we store and ship.

On a bi-annual basis our packaging focus group reviews the existing packaging, what is new to the market, cost implications as well as the level of protection for the goods.

A few updated from our recent review features include:

  • We only purchase packaging from FSC approved producers (The FSC system allows businesses and consumers to identify, purchase and use wood, paper and other forest products made with materials from well-managed forests and/or recycled sources)
  • Our pick/pack strategy includes paperless picking enabling our operatives to change the size and type of packaging during the pick and pack process
  • Where possible, original boxes are used to ship goods reducing the need for new packaging
  • Carton boxes are made from a minimum 70% recycled material and are 100% recyclable and compostable
  • The material used within bubble bags is LDPE Polythene and these are made from 50% recycled material. The bubbles are 100% recyclable
  • Jiffy padded bags are made from paper and the inner is made from 100% recycled paper fibre, with the outer being made from virgin kraft paper. The jiffy bags are 100% recyclable and are compostable

For more information on CPG’s packaging review and waste reduction initiatives, please contact your Customer Service Team.

Planning for Christmas 

September 2020

Have you got an immediate co-packing requirement to support your Christmas activity? Why not contact CPG Logistics to see how we can help.

CPG Logistics provide a range of services that support finished and semi-finished products. CPG’s facilities are operated by fully trained GMP teams and we have the experience and accreditations to deliver high quality solutions at competitive prices.

Call us today on 01329 245 600 and we will be happy to discuss your requirements.


Raising money for look good feel better

September 2020

The recent months have affected the workshops LGFB normally run, which help boost the physical and emotional well-being of people undergoing cancer treatment.

To help raise funds for this charity so that they can continue providing support to patients in other ways during this time, CPG joined the LGFB August fundraiser and raised an amazing £1,892.

Thank you to everyone who joined in. – a new look and feel

July 2020 

We are very excited to announce that has a brand-new look. Apart from the new layout, we have added new features to improve the site experience.

New features include:

  • Log in directly from the home page
  • ‘My account’ enabling users to update their account details including their email address, specialist interests and password
  • PIN feature to add materials to favourites, making the ordering process even quicker
  • Multiple delivery addresses to help those healthcare professionals who manage the ordering across multiple facilities
  • ‘Manage my orders’ to help users track the progress of their orders and delivery status
  • Responsively designed so that the website can be used across desktop, mobile and tablet devices

These new features will help users navigate the site easier and find ordering the resources they need even quicker!

If you have any products or materials that you would like added to, please contact us on 01329 245 600.

Call us: +44(0) 1329 245 600

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