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CPG Newsletter

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Medisa services website

October 2020

We are very excited to announce the launch of the Medisa Services website.

Since 2004 the range of direct to customer services provided by Medisa has developed and it continues to be a growing part of CPG’s business.

www.medisa-services.com details the range of services offered, from online ordering sites and quick order forms, through to campaign management and literature fulfilment.

We provide easy to use, compliant and cost-effective solutions to deliver information and resources to target audiences, whether they are healthcare professionals, patients, veterinary staff or opticians.

The scope of services is broad, with a focus on meeting customer demand for information whilst supporting brand teams achieve their sales and marketing objectives.

In recent years the traditional marketing model has changed with a shift towards digital channels. The way that healthcare professionals and patients interact with healthcare providers and access content has changed and we have also evolved to meet these changing needs.

Call us today on 01329 245783 to find out more about our services or email laura.dsouza@medisa.com

Preparing for Brexit 

October 2020

In preparation for the Brexit deadline, we are continuing to make improvements to our systems to avoid any disruptions in services for our customers.

The latest changes include additional fields on the Delivery advice notification (DAN) form on Pharmisa to capture the commodity code (which Pharmisa will validate) and country of origin.

These fields are not mandatory as they are only required for materials shipped outside the UK.

For more information on how CPG is preparing for Brexit, please contact your Customer Service Team.

World’s biggest coffee morning

October 2020

Last week CPG joined in with the World’s Biggest Coffee Morning for Macmillan Cancer Support.

This year we organised tuck shops with sweet and savoury treats, had fun with games such as “Guess how many sprinkles are on the Colin the caterpillar cake” and football competitions, whilst ensuring social distancing and COVID-19 compliance.

Thank you to everyone who took part and donated money, helping us raise £301. Well done!

CPG packaging update and waste reduction initiatives

September 2020 

CPG are constantly evaluating the packaging options available to ensure the least impact to the environment whilst continuing to use packaging that will protect the materials we store and ship.

On a bi-annual basis our packaging focus group reviews the existing packaging, what is new to the market, cost implications as well as the level of protection for the goods.

A few updated from our recent review features include:

  • We only purchase packaging from FSC approved producers (The FSC system allows businesses and consumers to identify, purchase and use wood, paper and other forest products made with materials from well-managed forests and/or recycled sources)
  • Our pick/pack strategy includes paperless picking enabling our operatives to change the size and type of packaging during the pick and pack process
  • Where possible, original boxes are used to ship goods reducing the need for new packaging
  • Carton boxes are made from a minimum 70% recycled material and are 100% recyclable and compostable
  • The material used within bubble bags is LDPE Polythene and these are made from 50% recycled material. The bubbles are 100% recyclable
  • Jiffy padded bags are made from paper and the inner is made from 100% recycled paper fibre, with the outer being made from virgin kraft paper. The jiffy bags are 100% recyclable and are compostable

For more information on CPG’s packaging review and waste reduction initiatives, please contact your Customer Service Team.

Planning for Christmas 

September 2020

Have you got an immediate co-packing requirement to support your Christmas activity? Why not contact CPG Logistics to see how we can help.

CPG Logistics provide a range of services that support finished and semi-finished products. CPG’s facilities are operated by fully trained GMP teams and we have the experience and accreditations to deliver high quality solutions at competitive prices.

Call us today on 01329 245 600 and we will be happy to discuss your requirements.

 

Raising money for look good feel better

September 2020

The recent months have affected the workshops LGFB normally run, which help boost the physical and emotional well-being of people undergoing cancer treatment.

To help raise funds for this charity so that they can continue providing support to patients in other ways during this time, CPG joined the LGFB August fundraiser and raised an amazing £1,892.

Thank you to everyone who joined in.

medisa.com – a new look and feel

July 2020 

We are very excited to announce that Medisa.com has a brand-new look. Apart from the new layout, we have added new features to improve the site experience.

New features include:

  • Log in directly from the home page
  • ‘My account’ enabling users to update their account details including their email address, specialist interests and password
  • PIN feature to add materials to favourites, making the ordering process even quicker
  • Multiple delivery addresses to help those healthcare professionals who manage the ordering across multiple facilities
  • ‘Manage my orders’ to help users track the progress of their orders and delivery status
  • Responsively designed so that the website can be used across desktop, mobile and tablet devices

These new features will help users navigate the site easier and find ordering the resources they need even quicker!

If you have any products or materials that you would like added to Medisa.com, please contact us on 01329 245 600.

Cyber Essentials security audit

June 2020

We are very pleased to announce that we have passed our Cyber Essentials Security audit.

Cyber Essentials helps us to guard against the most common cyber threats and demonstrates our commitment to cyber security.

This is required for contracts that are related to government and defence.

CPG update – Coronavirus (COVID-19)

June 2020

We continue to follow the Goverment’s advice and have taken a number of steps to ensure CPG can continue to provide all services to our clients.

Social and safe distancing is maintained at ALL times and thermal imaging cameras have been installed. All working areas have been adjusted to comply with the new measures and NHS posters are displaying around the business.

Protecting the health of our employees is of utmost importance to us but our focus remains on providing ordering and delivery capability along with other related services for our customers.

We continue to monitor the situation and will follow the latest UK Government and WHO advice. For the latest updates, please contact your Customer Service Team.

Critical Sector Support

March 2020

The Government announced the critical sectors that will need essential support during the COVID-19 crisis. CPG provide services to a number of customers that operate within these including:

  • Health and social care
  • Public safety and national security
  • Utilities, communications and finance

Key worker status has been approved for a number of our staff where their roles are necessary for the continuation of our services to you, ensuring they can safely leave their children in an education setting.

We believe this announcement will enable us to continue to operate throughout the COVID-19 crisis. We will update you as the situation progresses and thank you for your ongoing support during these uncertain times.

CPG Update In reference to covid-19​

March 2020

We wanted to update you on the steps we are taking to ensure CPG can continue to provide services to you during the coming weeks. Protecting the health of our employees is of utmost importance to us but our focus remains on providing ordering and delivery capability along with other related services for our customers.

1. The warehouse will continue to operate and we have the capacity to support additional workload. Please advise us of any changes you anticipate to your business needs.

2. Our key employees are equipped to connect remotely with colleagues and customers in a secure environment. We feel confident in our continued ability to serve your business, regardless of our physical work location.

3. We provide alternative channels to reach healthcare professionals, patients and veterinary staff with information and resources through our Medisa channels.

If you are looking for different ways in which to meet customer demand, please contact Laura D’Souza at laura.d’souza@cpg-logistics.com who will be happy to talk to you in more detail about your requirements.

4. We hope to be among the list of essential businesses that will be permitted to remain open during the UK Government Coronavirus (COVID-19) We will keep you informed as and when we know more.

5. Parcelforce have issued a statement clarifying their service levels during this time. Please contact us should you require a copy of the statement. They will continue to deliver on a best endeavours basis as they have suspended all Service Guarantees. International shipments will be maintained for the time being.

We continue to monitor the situation and will follow the latest UK Government and WHO advice.  The safety of our employees and customers remains our top priority and we will update you further as the situation evolves. 

CPG Statement In reference to covid-19​

March 2020

In light of the ongoing developments of the Coronavirus (COVID -19) we would like to take this opportunity to inform you of the precautionary steps we have taken to make sure it remains ‘Business as Usual’ as far as possible:

  • Our senior management team is meeting on a daily basis to review the situation. We are constantly monitoring all advice given by local and national authorities, as well as public health advice and WHO guidelines
  • Clear guidance has been issued to all employees, advising them of measures to reduce virus spread
  • We are actively monitoring anyone who has or may have been exposed to the virus through travel or contact with people from affected areas and where necessary asking them to self-isolate
  • All our logistics partners are working to minimise the spread of the virus to ensure continuity of service during the Coronavirus (COVID-19) outbreak
  • All our suppliers are communicating their Business Continuity plans and we are collaborating with them to reduce the risk of infection wherever possible
  • New hygiene routines have been implemented throughout our offices, with additional hand sanitisers installed in multiple locations around the building including toilets, kitchen, cafeteria areas and reception. NHS posters showing hand washing advice are displayed throughout the site
  • Where possible, we are limiting face to face meetings and events by using video or telephone conference sessions
  • We have agreed preferential customer status with local recruitment agencies, ensuring that should the need arise, we are able to cover sickness absence
  • All visitors are asked to complete and sign a Health questionnaire based on the Department of Heath advice and are being asked to sanitise as they enter the building and continue to do so whilst in and around the building

As the situation surrounding this virus evolves, we remain focused on the safety of our employees, whilst at the same time maintaining our services to our customers. We remain confident that we are equipped to deal with the challenges this outbreak presents and will keep you advised should there be any substantial change to this.

Medisa.com – a new look and feel for 2020

February 2020

We are very excited to announce that in 2020 Medisa.com will have a brand-new look. Apart from the new layout, we have added new features to improve the user site experience.

New features will include:

  • Log in directly from the home page
  • ‘My account’ enabling users to update their account details including their email address, specialist interests and password
  • PIN feature to add materials to favourites, making the ordering process even quicker

  • Multiple delivery addresses to help those healthcare professionals who manage the ordering across multiple facilities
  • ‘Manage my orders’ to help the users track the progress of their orders and delivery status
  • Responsively designed so that the website can be used across desktop, mobile and tablet devices

These new features will help users navigate the site easier and find ordering the resources they need even quicker! We will keep you updated in our newsletters on the launch date!

Free item

February 2020

Did you know that on Pharmisa we can automatically add a ‘free item’ to an order? This feature ensures that ‘free items’ are despatched to accompany a specific material.

This option can be used for a variety of different reasons, whether it is to meet compliance regulations or simply to ensure that when a material is ordered that it is sent with associated information or resources.

Setting up free items on Pharmisa is quick and simple. For more information please contact your Customer Service team. 

 

Call us: +44(0) 1329 245 600

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