Returns Management

Ensuring cost and waste is minimised


At CPG Logistics, we manage returns to ensure that all costs and waste is minimised. To achieve this, we undertake root cause analysis on any return so that we can understand why the goods were returned. This process allows us to identify if a package was refused delivery, simply surplus to requirements or whether the reason for return was more specific for example part of a recall or withdrawal.

This analysis is reported back to the client for full visibility so that waste and costs can be streamlined going forward. This informative approach ensures that CPG Logistics, as a company, is always learning and adapting to limit these situations.

We know that returns can often be a complicated and timely process for companies, this is why we have ensured that organising for goods to be returned can be easily requested either through our online ordering system or our dedicated customer service teams.

We have effective recalls and withdrawal processes in place for managing more specific and complex goods, such as pharmaceutical marketing materials, product and devices.

Additionally, we have a technical service centre, with specially trained technicians who are on hand to perform specific checks on a whole range of goods when they are returned. We can also provide refurbishment, inspection and remedial rework on returns to ensure that all products re-entering the supply chain comply with client requirements and quality standards.

Call CPG: +44(0) 1329 245 600

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